Pet Travel or Pet Immigration Products

Terms and Liability Clauses

Notes and Explanations:

• Pet Holidays (HK) Co. Ltd. (referred to as “Pet Holidays” or “the Company”).

• Hong Kong Agriculture, Fisheries, and Conservation Department (referred to as “HKAFCD”).

• Dogs or cats (referred to as “pets”)

• Hong Kong Business Aviation Centre (referred to as “HKBAC”)

• Hong Kong International Airport (referred to as “HKG”)

• Pet Travel refers to: round-trip pet travel

• Pet Immigration refers to: one-way pet export, transit, or import

• Governmental bodies responsible for animal/pet imports/exports (referred to as “the Department of Agriculture”)

Different airlines have various methods of accepting pets: Pet in-cabin (carry-on pet), Pet in-hold (large checked luggage for pets), or Pet by-Cargo (cargo shipping method for pets).

Booking Instructions

1.Customers purchasing pet travel or immigration products from Pet Holidays are bound by these terms and liability clauses. Please read carefully. By continuing with the booking, the customer agrees to all the terms and conditions listed.

2.Customers must fully comply with the regulations regarding “pet import/export” set by HKAFCD and other governmental authorities, such as the Department of Agriculture in different countries. Non-compliance will result in the customer bearing all consequences, and any fees paid will not be refunded. The customer cannot hold the company liable or seek compensation. (For details, please refer to the HKAFCD website: https://www.afcd.gov.hk).

3.Customers must pay a deposit at the time of booking to receive a “successful booking confirmation.” The payment deadline will be listed on the receipt, and late payments will not be accepted. The company reserves the right to cancel the reservation and not proceed with any pet related procedures.

4.Customers must pay the full amount by the deadline listed on the company-issued receipt. Failure to pay by the deadline will result in the company unilaterally canceling the booking and contract, and all paid fees will be non-refundable.

5.Once customers confirm their booking for “Pet-Friendly Private Jet Flights,” “Pet Thermo-Controlled Cabin” (Pet by Cargo or Pet in-hold), “Pet in-cabin,” “Pet Travel or Immigration Products,” “Pet Import/Export Documents and Procedures,” or “Pet Travel Visa” (veterinary and vaccination measures for pet travel), the company will not accept cancellations, date changes, group changes, route changes, refunds, or transfers unless otherwise stated in the contract.

6.The products are only available for domestic pets (dogs/cats), provided the breed is accepted by the respective airlines.

7.Customers must provide crates or pet bags that comply with IATA and company standards or purchase them from the company.

8.The weight and size (length/width/height) of the pet will be determined at the time of check-in. If the pet exceeds the specified weight or size indicated at the time of booking, the company reserves the right to charge additional fees, and the customer may not object, cancel, or request a refund.

9.Due to varying age and import/export regulations for pets in different countries, customers should consult company staff for details. Customers must comply with the company’s schedule for bringing pets to designated licensed veterinarians for necessary vaccinations, blood tests, and health checks. Customers may not change the company’s prepared import/export documents or alter the transportation arrangements, itinerary, or route. Any violations resulting in denied entry or travel issues are the customer’s responsibility, and the company will not be held accountable.

10.Pregnant pets at the time of travel are not eligible for this product. Customers must notify the company in writing and contact staff at +852 2287-8245 for assistance with rescheduling or canceling. A rescheduling fee of HKD3,000 will apply, along with any costs for updated documentation. If the order is canceled, no refunds will be provided.

11.The pet must have the same microchip number as registered at the time of booking, and the person traveling with the pet must be the licensed holder with HKAFCD.

12.The standard pet microchip in Hong Kong is AVID (9-digit number), while the internationally recognized microchip is ISO (15-digit number). The company recommends that pets traveling or immigrating have an ISO microchip or that customers bring a scanner that can read AVID microchips to avoid issues during entry/exit procedures.

13.Customers purchasing pet travel or immigration products should understand that any changes in government policies, airline requirements, or WHO health advisories regarding pet import/export may be considered force majeure. The company will not be liable, but will attempt to resolve the situation. If the customer requests a refund, the company will deduct any costs incurred and refund the remaining amount via check within 22 working days. No objections or further claims will be entertained.

14.Regulations for pet import/export vary across countries, including age, vaccinations, microchip specifications, quarantine requirements, and health certificates. Customers are advised to contact the company for more details at +852 2287-8245 or WhatsApp +852 6761-8618.

15.During the trip, unforeseen circumstances such as weather or transportation delays may arise, and the company will not be responsible for any disruptions or delays. No compensation or refunds will be provided.

16.When visiting attractions with pets, customers must comply with local regulations. Any violations and resulting penalties or liabilities are the customer’s responsibility.

17.Pet travel products require customers to travel with their pets, and the customer must be the licensed holder of the pet.

18.Customers must ensure that their pets complete the necessary quarantine and documentation procedures for entry/exit from Hong Kong and the destination.

19.If pets are unable to continue the trip due to health issues, transportation problems, or other private reasons, the company will not be responsible, and no refunds will be provided. The company will assist in rescheduling, but all costs will be borne by the customer.

20.The company is not responsible for any delays in boarding caused by airlines, suppliers, agents, customs brokers, or other third parties, but will assist with rescheduling. All additional costs are the customer’s responsibility

21.The weight and size of the pet at check-in will determine if additional fees apply. No objections or cancellations will be accepted if the pet exceeds the stated limits.

22.Customers must comply with the requirements of each airline regarding pet breeds, weights, and sizes. Details can be found on airline websites or by contacting the airline directly.

23.Pet travel products currently only accept dogs or cats that are not banned by Hong Kong or the destination country.

24.Customers are responsible for the care and supervision of their pets during the trip and must comply with local laws and customs.

25.Customers are liable for any damages caused by their pets to hotel rooms, vehicles, or other facilities.

26.Customers are responsible for their pets’ behavior and any resulting liabilities during the trip.

27.In case of injury, illness, or death of the pet during transport, the company will not be held liable. The company recommends purchasing pet insurance.

28.Customers must comply with the laws of the destination country regarding pets.

29.The company does not recommend sedating pets before transportation. If a sedated pet is denied boarding, the customer will bear the consequences.

30.In case of illness or injury during the trip, customers should seek assistance from a licensed veterinarian.

31.Any additional quarantine arrangements for pets, such as boarding or veterinary services, are the customer’s responsibility.

32.All changes or cancellations must be requested in writing. If a customer directly contacts the airline, supplier, or other third party, the company will not recognize the changes.

33.For brachycephalic (short-nosed) pets, the BOAS test is required before travel.

34.Pet travel on commercial or private flights is subject to the terms of the respective operators.

35.“Pet-Friendly Private Jet Flights” process pet import/export at HK BAC. Pets must remain in crates or bags during the entire procedure.

36.Photography or recording is prohibited at HK BAC. Violators may be denied boarding.

37.Pets are not allowed on seats or tables during the flight to avoid damage.

38.Pets must not roam freely in the cabin to ensure safety.

39.Pets should remain calm during the flight to avoid disturbing others.

40.If a pet’s behavior is deemed aggressive, the company reserves the right to muzzle the pet.

41.These terms are governed by Hong Kong law, and the company’s liability will not exceed the total amount paid by the customer.

42.Promotional pet travel packages cannot be combined with other discounts or promotions.

43.The company is not responsible for the quality of goods or services provided by third party airlines, suppliers, or hotels.

44.The terms of pet travel or immigration products are governed by the company’s other terms and conditions listed on the website.

45.Disclaimer: Any injuries, losses, or deaths caused by the pet are not the responsibility of the company or the airline.